Privacy policy Chairzone GmbH

1. General information

Data protection is important to us. We therefore process your personal data ("personal data") with great care and in accordance with the applicable legal requirements. Chairzone GmbH, Allmendstrasse 2, 8105 Regensdorf, Switzerland processes your personal data for various purposes and provides transparent information about this data processing. The term "personal data" refers to all information that can be linked to an identified or identifiable natural person. The term "processing" includes any handling of personal data, e.g. obtaining, disclosing, storing, deleting, etc.

Please read the entire privacy policy carefully. This will tell you how and why we process your personal data and what rights you have in connection with this data processing.

To whom and when does this privacy policy apply?

  • if you purchase services or products from us or have a contractual relationship with us
  • Visitors to our website https://www.chairzone.ch
  • when you contact us, e.g. by e-mail, letter, via our contact form or another contact tool
  • when you receive information or marketing communications from us
  • if you subscribe to our newsletter
  • if you have dealings with us in the context of further data processing in connection with our offers

2. Responsibility

The company responsible for the processing of personal data is the one that determines thepurpose andmeans of the processing. The following company or person is the "controller" within the meaning of the FADP, i.e. theentity responsible for data protection, unless otherwise communicated in the specific individual case (identity):

Chairzone GmbH Allmendstrasse 2 8105 Regensdorf Switzerland

If you have any concerns or questions about data protection, you can contact us at the following address:

mail@chairzone.ch

If you are in contact with another Group company, e.g. because you are in direct contact with this company, this company is responsible under data protection law.

3. Personal data to be processed

We also process different categories of personal data in view of the different purposes. In the case of contractual partners who are companies, we process less personal data - here we process in particular data of contact persons of the companies (e.g. name, e-mail address, function in the company, communication data). You provide us with much of the following personal data yourself. However, you are not generally obliged to do so. If you provide us with data about other persons, we assume thatyou are authorized to do so and that thisdata is correct. You ;automatically confirm this when you provide us with data about these third parties. Please ensure that the third parties concerned have been made aware of this privacy policy.

3.1 Basic data and contact information

Basic data and contact information relate directly to your person and characteristics (e.g. to contact you). For example, we process the following basic data: 

  • Surname, first name
  • Gender
  • Address/address
  • E-mail address
  • Phone number
  • Information on language preferences
  • Information on professional function and employment (e.g. employment relationship, employer)
  • Information on the housing situation

We receive this master data directly from you. Under certain conditions, however, we may also obtain personal data from third parties, e.g. from our contractual partners, associations and address dealers and from publicly accessible sources such as the Internet.

3.2 Contract data

Contract data is information that arises in connection with the execution of the contract. We process the following data:

  • Information from the run-up to the conclusion of a contract and information on the conclusion of the contract itself (e.g. on the subject matter of the contract), as well as the information required or used for processing
  • Date, information on the type, duration and conditions of the contract in question, data on the termination of the contract
  • Customer history
  • Information on payments and payment modalities, mutual claims
  • Information on complaints, information on customer satisfaction, complaints, feedback
  • Answers to customer and satisfaction surveys
  • Access data and logins

3.3 Communication data

Communication data is data that arises in connection with communication with you, e.g. the following data:

  • Contact details such as postal address, e-mail address and telephone number
  • Content of all correspondence 
  • Information on the type, time and other marginal data of the communication

3.4 Behavioral data

In order to tailor our offers and services to you, we try to get to know you better. To do this, we process data about your behavior. Behavioral data is information about your use of our website. It can also be collected on the basis of technical data. We can also use your other interactions with us as behavioral data, and we can link behavioral data with other information. This data then provides us with information about your likely needs and interests. We analyze behavioral data for this purpose. This gives us overall knowledge of your preferences and the likely behavior of you or groups of people with similar characteristics.

3.5 Location data and technical data

When you visit our website, technical data is collected. This includes the following data, for example:

  • Location and traffic data
  • IP address of the end device and device ID
  • Information about your device, the operating system of your end device 
  • Information about your internet provider
  • Content accessed or logs in which the use of our systems is recorded
  • Date and time of access to the website

3.6 Other possible data

If necessary, we can then also process the following additional data:

  • We may also edit photos or videos in which you may be recognizable (e.g. from events).
  • We may collect data about whether you participate in promotions (e.g. competitions).

4. Purposes of our data processing

Where permitted, we process your personal data for various purposes in which we have a legitimate interest corresponding to the purpose:

  • For contract fulfillment
  • To improve our services and products
  • For communication (e.g. replying to your messages)
  • To maintain our IT security (in particular to monitor the performance of our website)
  • For internal administration (e.g. in the context of accounting or archiving data)
  • To comply with legal requirements (e.g. to process complaints, prevent and investigate criminal offenses or other misconduct)
  • Assertion of legal claims (if necessary, we also process personal data in order to assert claims in and out of court and before authorities in Switzerland and abroad or to defend ourselves against legal claims)
  • For company development (e.g. for company management, for the processing of the purchase and sale of business divisions and the associated transfer of personal data)

5. Data processing in connection with social media

If you contact us via social media and our profiles there, e.g. on Facebook, Instagram, YouTube, TikTok, LinkedIn, Xing, Twitter, Pinterest, etc., comment on content or share posts, we collect information that we can use for marketing purposes, for example. The respective provider of a social media platform also collects data itself when you visit our profile. ;Further information on data processing by a social media provider itself can be found in the respective data protection declarations of this provider.

On our website, we offer you the option of using a so-called social media plugin from Facebook, Instagram, YouTube, TikTok, LinkedIn, Xing, Twitter, Pinterest to integrate functions of the respective provider on our website. These plugins are deactivated by default, but are activated when you click on the social media icon on the website. You can address requests for information and other requests from data subjects in connection with these social media providers directly to the provider in question.

6. Online advertising techniques

We use online advertising technologies such as cookies on our website. This allows us to measure the user-friendliness and success of the website and online advertising campaigns.

6.1 What are online advertising technologies such as cookies?

If we track you, we can distinguish your access from access by other users so that we can ensure the functionality of the website and carry out statistical evaluations. Each time you access a page, you are recognized as an individual visitor and can therefore be distinguished from other people, for example by the server assigning a unique identification number to your browser (this is known as a "cookie"). Cookies are automatically stored on your end device when you visit our website. We use cookies, for example, to save settings between your visits to the website or to collect statistical, technical data.

6.2 Which cookies or online advertising technologies do we use?

We use analytics services so that we can optimize our website. In the following, we explain how our most important analytics service providers work by way of example. Other third-party providers of corresponding tools generally process personal data in a similar way.

  • Google Analytics, an analytics service provided by Google LLC and Google Ireland Ltd. Google Ireland Ltd. is the controller for the processing of personal data. Google uses cookies and online advertising techniques to analyze certain information about the behavior of individual users on the website. On the basis of the analyzed data, Google provides us with evaluations, but also processes data for its own purposes. Information on data protection at Google Analytics can be found here: https://policies.google.com/privacy
  • Facebook Pixel, an analysis tool from Meta Platforms Ireland Ltd, which allows us to control ads on Facebook and Facebook partners so that they are only displayed to users who may be interested in the relevant advertising. The data is stored on servers in the EEA and the USA. Users can send requests for information and other inquiries directly to Meta. Information on data protection at Meta can be found here: https://www.facebook.com/privacy/policy.
  • LinkedIn Insight Tag, an analysis tool from LinkedIn Ireland Unlimited Company. This tool informs us that you have visited our website and processes your IP address. The tool allows us to analyze the use of our website. The data is stored on servers in the EEA and the USA. Please note that LinkedIn can establish a connection to a user profile and use analyzed data for its own advertising purposes. You can find more information about LinkedIn's data protection and corresponding settings options here: https://www.linkedin.com/legal/privacy-policy.

7. Profiling

We may process and evaluate your personal data automatically. This includes profiling, i.e. the automated evaluation of data for analysis and forecasting purposes, as well as to identify misuse and security risks. Examples include profiling for fraud prevention, credit checks, customer care and marketing purposes.

8. Automated individual decisions

In certain cases, we make so-called automated individual decisions. This means that a computer-aided program makes an exclusively automated decision according to certain rules and even without being checked by an employee, which may have negative legal consequences for you or significantly affect you. If decisions are made exclusively by automated means, we will inform you accordingly in each individual case. In the case of automated individual decisions, you also have the right to express your point of view and to request that a natural person reviews the decision. To do so, please use the contact details in section 2.

9. Disclosure of data to other companies and other recipients

We disclose your personal data to service providers. This applies in particular to IT service providers, but may - where necessary - involve analysis service providers, debt collection service providers, credit agencies, marketing service providers, etc. If these service providers process personal data as processors, they are obliged to process personal data exclusively in accordance with our instructions and to take data security measures. Data may then also be disclosed to other recipients, e.g. to courts and authorities in the context of legal proceedings.

In particular, we may pass on your personal data to other companies in the group of companies. Disclosure may be for internal group administration or to support the group companies concerned and their own processing purposes.

In individual cases, we may also pass on personal data to other third parties for their own purposes, e.g. if you have given us your consent to do so or if we are legally obliged or entitled to do so.

10. Duration of data processing

We store and process your personal data for as long as it is necessary for the purpose of processing (for data in connection with contracts, this is usually for the duration of the contractual relationship), as long as we have a legitimate interest in storing the data (e.g. to enforce legal claims or to ensure IT security) and as long as data is subject to a statutory retention obligation (for certain data, for example, a ten-year retention period applies, which we must comply with). We destroy or anonymize your personal data after the storage or processing period has expired, provided that no legal or contractual obligations prohibit this.

11. Rights of data subjects

You have certain rights under applicable data protection law to obtain further information about our data processing and to influence it. These are in particular the following rights: 

  • You have a right to information. This means that you can request information about our data processing. We will be happy to provide you with this information. You can also submit a request for information if you would like further information and a copy of your data.
  • You have a right to data portability. This means that you have the right to receive the personal data that you have provided to us in a structured, commonly used and machine-readable format or to have it transferred to a third party, provided that the corresponding data processing is based on your consent or is necessary for the performance of the contract.
  • You have the right to erasure and objection. This means that you can object to our data processing so that we can no longer process your data. You can then request that we delete your personal data. However, we would like to point out that we will continue to process and store your data if we are obliged to do so.
  • You have a right to rectification. This means that you can have incorrect or incomplete personal data corrected or completed or then have it marked with a so-called confirmation note.
  • You have the right to withdraw your consent. This means that you can withdraw your consent at any time, provided that you have previously given your consent for data processing. The revocation applies from this moment, i.e. only for the future and not for the past. However, we may continue to process your data on another basis if you withdraw your consent.

If you assert your rights as a data subject, we must verify your identity (e.g. by sending you a copy of your ID). The listed data subject rights are then subject to legal requirements and restrictions. This means that it is not always possible to exercise your rights in full. For example, we must continue to process your personal data in order to fulfill a contract with you, to protect our own legitimate interests or to comply with legal obligations. To the extent permitted by law (e.g. to protect the privacy of third parties and to protect our own legitimate interests, such as the existence of business secrets), we may restrict or refuse to exercise your rights. It should also be noted that you also have the option of contacting the responsible data protection authority with your concerns.

12. Status of the privacy policy

This privacy policy is up to date and dated 07.09.2023.

This privacy policy was created by LEXDEX.ch - Your data protection expert.